Administrative Medical Assistant Geriatrics Job at Banner Health, Phoenix, AZ

  • Banner Health
  • Phoenix, AZ

Job Description

Primary City/State:

Phoenix, Arizona

Department Name:


Work Shift:


Job Category:

Clinical Care


At Banner – University Medical Group ( BUMG ), we’re creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system.

As a Medical Assistant on this team, you will be an integral part of the patient’s Banner experience looking to provide each person with the best customer service and patient care.Assists with inpatient Geriatric follow-up appointments/needs, supports the Geriatric tele visits/clinic by: completing the MA intake form and process, follows through on any d/c plan needs (including home health agencies and monitoring/tracking/supporting SNF /Acute Rehab patients ensuring they get timely geriatric f/u appointment and care after discharge. Rounding with Geriatric Physician as a scribe. Working as a back-office MA: scheduling telehealth appointments, conducting intake, handling administrative back-office duties for continuity of care.

Newly developed role for a Medical Assistant with Banner University. Opportunity to work with an innovated inpatient care team. Opportunity for college scholarships and tuition reimbursement

Uncertified Medical Assistants will be considered and will have 12 months to become nationally certified once employment begins. Uncertified Medical Assistants will have access to Medical Assistant certification study material and Banner will pay for the cost of certification. A passing score would result in a pay increase due to an MA’s newly certified status. Banner is also committed to your future and invested in furthering your education. Medical Assistants have the opportunity to move up the Medical Assistant career ladder or sign up for tuition assistance to further advance their career. From PTR , to RN, there are endless opportunities at Banner Health. Ask your recruiter for additional details to learn more.

This is a full time (40 hours/week), day shift position: Mon-Fri 8:00AM-5:00PM.

Banner Health has been recognized by Becker’s Healthcare as one of the 150 top places to work in health care. In addition, we recently made Newsweek’s list of America’s Greatest Workplaces 2023 for Diversity.

These recognitions reflect Banner Health’s investment in team members’ professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement .

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner – University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.


This position is responsible for performing administrative tasks (indirect care) that support the care team in providing direct medical care. This position utilizes the Electronic Health Record ( EHR ) and external resources or tools to provide a complete assessment of the patient’s health status, which includes identifying care gaps prior to the patient encounter. This position utilizes specialized knowledge, judgment and communication skills to assure that patients get the indicated care when and where they need and want it, in a culturally and linguistically appropriate manner. Patient contact via telephone is a critical component of this position, highlighting the medical background and communication skills necessary.


1. Performs chart review to ensure coordinated patient care.

2. Utilizes evidence based guidelines when identifying care gaps for preventative and maintenance care. Utilizes standing orders as appropriate.

3. Utilizes EHR to obtain medical information when communicating with the patient or medical care team regarding respective preventative care, chronic care, specific medications, high risk patients, and those not seen recently in the clinic.

4. Collaborates with care team to meet expected performance metrics and clinical quality measures. Identifies areas for improvement based on results of clinical performance where applicable.

5. Maintains clinical skills and provides direct patient care on an as needed basis. Completes all necessary on-boarding/orientation activities, including simulation training, as needed or directed. Participates in Annual Clinical Education Days ( ACED ), as needed or directed.


High school diploma/ GED or equivalent working knowledge. Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program. Completion of an approved medical assistant training program as defined by state regulations.

Medical Assistant Certification is required. If certification is not in hand at the time of hire, individuals will have 12 months from date of hire to obtain certification.

Certification for BLS is required.

Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.


Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

Additional related education and/or experience preferred.

EOE /Female/Minority/Disability/Veterans (

Our organization supports a drug-free work environment.

Privacy Policy (

EOE /Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Job Tags

Full time, Shift work, Day shift,

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