Department: Customer Service
Reports To: Customer Support Manager
Job Type: Full-Time/Part-Time
About Us:
Computer CORE (Community Outreach and Education) is a 501(c)3 nonprofit organization dedicated to empowering individuals through technology, education, and career development support. We believe in creating opportunities for personal and professional growth in a diverse and inclusive environment. We are seeking a highly motivated and detail-oriented Chat Support Specialist to join our team and contribute to our commitment to customer satisfaction.
Job Summary:
The Chat Support Specialist will be responsible for providing exceptional customer support through live chat. This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, a friendly demeanor, and the ability to handle multiple chats simultaneously.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information regarding products, services, and policies.
- Address customer concerns and resolve issues efficiently and effectively.
- Diagnose and troubleshoot customer issues using provided tools and resources.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document frequently asked questions and common issues to help improve the knowledge base.
- Strive to exceed customer expectations and maintain a positive customer experience.
- Collect and relay customer feedback to help improve products and services.
- Collaborate with other team members to ensure consistent and high-quality customer support.
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer support role, preferably in a chat or online support environment.
- Excellent written communication skills with a focus on grammar and clarity.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Ability to multitask and manage multiple chats simultaneously.
- Familiarity with customer support software and CRM systems.
- A friendly and empathetic demeanor with a passion for helping others.
- Ability to work flexible hours, including evenings, weekends, and holidays if required.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career growth and advancement.
- Employee discount on company products/services.
- Friendly and supportive work environment.
...PositionThe Emergency Response Protection Mainstreaming Senior Advisor is part of the Global Emergency Response Teams rapid deployment... ...dependent on visa, and connectivity to enable remote work from home.Mercy Corps team members represent the agency both during and...
...Job Description We are a local package delivery company looking for drivers who have extra availability to handle small parcel delivery... ...0+ years. If you are working for other delivery companies or food delivery apps, our deliveries could fill in during a lull. Requirements...
...Follow safety protocols and use protective equipment when working at heights Qualifications: - 5 years previous experience as a roofer - Knowledge of different roofing materials and installation techniques and specailized in at least one type of roofing. ie. Tile,...
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here...
...'t limited to:cakes, cupcakes,mamon, chiffon slices, empanadas, cake components, buttercreams, cookie doughs, and any components bakers require to finish any regular and featured items Apply creamed butters, and corresponding toppings to Ensaymadas and Cinnamadas...