Job Description

Responsibilities

• Demonstrate a steadfast dedication to meeting and exceeding customers’ expectations.
• Achieve the goal of reducing the risks and costs of providing services.
• Work to build an effective partnership with the customer daily.
• Supervise logical security according to established tools, policies and procedures.
• Complete, validate, track, follow up on, and increases internal and customer requests according to guidelines.
• Perform moderate-level fix of systems and servers related to the Central Systems, Middleware, Applications, and existing tools according to procedures with moderate supervision.
• Perform moderate-level network monitoring and troubleshooting by confirming availability and connectivity using tools for the verification of services.
• Perform moderate-level troubleshooting of network technologies related to IP network devices and backbone transports.
• Detecting, reporting and documenting anomalies. 
• Accurately implement, validate, and recover defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Submit recommendations to create and/or maintain operational procedures and checklists.
• Enforce to service level agreements by following established SLA performance requirements.
• Enforce to IT best practices by following IT practice performance and audit requirements.
• Support local testing of policies and procedures.
• Participate in individual professional development by completing assigned development plans, participating in mentoring activities, tracking and reporting development, and communicating career path goals and objectives.
• Performs additional duties and responsibilities as assigned.
• Internet access is required to facilitate remote working when the requirement emerges.

Qualifications

ACADEMIC BACKGROUND

Bachelor's Degree or equivalent experience or IT Certifications applicable to the position.

Experience

Entry Level experience with system monitoring, troubleshooting and escalating anomalies.

Essential requirements

Experience with Windows OS, Linux OS, Microsoft Office and other network supervising applications.

Keys to Success

#LI-GD1

Job Tags

Similar Jobs