Job Description

Responsibilities

Join the WINNING TEAM here at IGT!  Our Data Center in Madison, WI, is seeking a Computer Operator. This position requires you to be flexible with shifts as it is a 24/7 operation. 

• Assist in the daily operation of computer systems.
• Carry out all tasks on the daily checklist under supervision.
• Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
• Assist in the recovery activities necessary to restore normal operations.
• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Medical benefits are available on day one of being an IGT employee.
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated first year.
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• Two-year technical college degree or comparable experience

• 2 years experience in a related field

Where applicable, must be able to monitor and troubleshoot multiple technologies.

• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands

• Working knowledge of FTP/SFTP protocols

• Comprehensive knowledge of Office suite and PC operating systems

• Intermediate knowledge of Retailer POS, call center tools, and

• Other skills - Required

• Builds strong relationships at all levels.

• Exhibits professional and customer-appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed and experience in dealing with complex or demanding customers

• Demonstrates practical technical writing skills and presents information in a professional and engaging manner

• Organizes and plans work effectively. Balances priorities among stakeholders.

• Completes work in a thorough, accurate, well thought-out and timely manner and with attention to detail

• Demonstrates initiative and self-motivation. Sets high goals for self and others and shows a strong sense of urgency

• Achieves results in a high-pressure environment

• Displays sound business judgment and exhibits common sense

• Exhibits a high degree of ethics, integrity, and confidentiality at all times

• Demonstrates informal solid coaching and mentoring skills

• Effectively delivers training in area of expertise.

• Effectively implements and manages processes.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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