Contact Center Representative -- Remote | WFH Job at Get It Recruit - Real Estate, Manchester, MO

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  • Get It Recruit - Real Estate
  • Manchester, MO

Job Description

About Us:

We are a leading real estate brokerage with a passion for leveraging technology to transform the industry. Headquartered in Chesterfield, MO, we are dedicated to providing a seamless, transparent, and empowering platform for residential real estate sales and leasing. Recognized for our growth and innovation, we are proud to foster a collaborative environment where talented professionals thrive.

What We Offer:

- Opportunity to join a dynamic team remotely
- Full-time position (40+ hours per week, Monday-Friday) with occasional weekend email support
- Competitive benefits package including 401(k) with match, health insurance, paid time off, and more
- Be part of a pioneering force in the real estate industry

Job Responsibilities:

- Deliver exceptional phone, email, and chat support to our network of real estate agents
- Facilitate smooth onboarding processes for new agents
- Enhance customer service experiences and cultivate engaged clientele
- Take ownership of customer inquiries and see them through to resolution
- Develop and implement service procedures, policies, and standards
- Maintain accurate records and generate reports to assess support quality and efficiency
- Stay abreast of industry trends and leverage new technology to optimize processes
- Contribute to time-sensitive projects and tasks as assigned

Requirements:

- Real estate experience and/or license preferred
- Minimum 3 years of customer service experience
- Proficiency in Google Workspace and/or Microsoft Office
- Strong attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Self-motivated with a proactive approach to problem-solving
- Ability to adapt quickly to new technologies and tasks
- Must be able to work effectively from a remote location
- Demonstrated reliability and commitment to teamwork

Additional Information:

- No prior real estate knowledge required; comprehensive training provided
- Equal Opportunity Employer: We value diversity and are committed to creating an inclusive workplace free from discrimination

Job Type: Full-time

Benefits:

- 401(k) with matching
- Dental and vision insurance
- Flexible schedule
- Health insurance
- Paid time off
- Work from home flexibility

Schedule:

- 8-hour shift, Monday to Friday

Education:

- High school diploma or equivalent (Required)

Experience:

- Real estate industry: 1 year (Preferred)
- Customer service: 3 years (Preferred)

Location:

- Remote position
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year

Job Tags

Full time, Remote job, Flexible hours, Shift work, Monday to Friday,

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