Job Description

JB Executives is committed to providing exceptional customer service and sales contributions to our clients. We are pioneering the consumer experience for one of the leading food and beverage delivery companies. Working as a Customer Service Representative with us means building long-lasting customer relationships while reaching your professional goals! 

As a Customer Service Representative, you will be a part of a driven, diverse, and dynamic team that wants to make a vast difference in our community. We provide you with the essential tools and support to be successful and make an indelible impact on the very future of our company. JB Executives is asking you to put your knowledge and abilities as a Customer Service Representative to the test! Transcend and achieve your ambitions while helping our clients bring healthy hydration directly to families across the Chicago area. 

Responsibilities of a Customer Service Representative: 

• Anticipate customer needs, demonstrate compassion and care in all interactions, and actively identify and resolve potential issues
• Document confidential payment information from consumers as well as other personal information such as address and phone 
• Communicate sales trends and fresh ideas for improvement to account managers and sales staff in order to increase sales targets
• Build sustainable relationships of trust through welcoming, warm, and interactive communication
• Schedule and communicate deliveries efficiently in order to exceed customer retainment
• Attend daily meetings in order to advocate new services and sales promotions to potential consumers 
• Monitors sales activities to ensure that customers receive satisfactory service and quality goods

Requirements of a Customer Service Representative: 

• 1-2 years of customer service, sales, or related field
• High school diploma preferred
• Ability to resolve conflict in a professional and decisive manner
• Proven track record of sales abilities to up-sell products and services to meet customer needs
• Superb time management, multitasking, and problem-solving skills
• A professional and confident demeanor
• Go the extra mile!

What are the perks of being a Customer Service Representative? 

• Holiday closures 
• Community involvement 
• Traveling opportunities for top performers in and out of the US
• Opportunities to advance within
• Competitive compensation and bonuses

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition

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