Customer Service Specialist Job at T.Ray & Associates, Birmingham, AL

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  • T.Ray & Associates
  • Birmingham, AL

Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! We offer: • Hybrid Work: Enjoy the flexibility of working from home while also being apart of our dynamic team. • Hands-On Training: Receive comprehensive training to excel in your role. • Exotic International Trips: All-expenses-paid travel opportunities to stunning destinations. • Same-Day Advance Opportunities: Access your earnings when you need them. • Cash Bonuses: Rewarding your hard work and dedication. Responsibilities: • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Make warm calls to interested customers • Deliver excellent service: Ensure customer satisfaction and retention • Manage accounts: Build and maintain customer relationships for ongoing business • Keep track of customer accounts and make updates with new account information as necessary • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Qualifications: • Must possess exemplary interpersonal skills, communication skills, and active listening skills • One year or more of customer service and sales experience (recommended) • Excellent Listening and Communication Skills • Laptop and/or iPad • High-Speed Internet About Company: At T. Ray & Associates, we're dedicated to your professional growth. Join us and benefit from a supportive environment, leadership opportunities, and the chance to develop both personally and professionally.

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