Description
The Customer Service Supervisor, ensures that the Customer Service Department runs smoothly and efficiently, ensuring the teams perform to the best of their abilities and fully utilize the SAP system. The role requires an expert knowledge of the workings of a CS Department and the ERP system to ensure queries and issues can be resolved quickly and efficiently. They are also responsible for the department's measures (Complaints and OTIF) and keeping within designated targets. Process adherence and development are critical in this role. They link the planning, commercial, and customer service teams and Italmatch customers.
Process implementation and sharing best practices are the focus, as is taking part in reporting progress on KPIs in regular global customer service and regional supply chain team calls. The CS team's role is to lead daily interaction with transportation, tolling, and warehouse third parties concerning customer orders and manage the inbound supply chain to customers.
What You Will Do
The Experience You Will Bring
What Will Set You Ahead
Salary and Benefits Commensurate with Experience. Equal Opportunity Employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.
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