Job Description

Soaren provides customer-centric alternative lending solutions in consumer markets via proprietary underwriting and loan management systems. We focus on servicing installment loans through multiple portfolios. We are a fun friendly environment where we only promote from within and encourage innovation and customer satisfaction.

Soaren is hiring a Loan Verification Agent, who will be responsible for making and receiving phone calls to customers who have applied online for an installment loan. Verification Agents are tasked with both verifying customers’ personal application information and offering explanations of the terms and features of the loans.

Verification Agents should have the ability to verbally assist customers who may have less technical skills to complete an online application and troubleshoot issues. Our call center is a fun dynamic environment where you will earn performance-based bonuses.

100% onsite role

Working hours are Monday Through Friday with 4 shifts available between 5 am and 4:30 pm

Pay $15 an hour plus perforamce bonus

Responsibilities:

• Processing online applications and creating an exceptional 1st time customer experience.
• Receiving inbound customer requests and completing outbound calls to get in contact with customers who have recently applied to help finish the application process.
• Evaluating information and explaining payback options.
• Documenting/notating account information and following Quality Assurance and compliance guidelines.
• Complete contract forms, and assist customers through an online signing process through a portfolio website.
• Working with supervisors to ensure customer accounts are handled properly.
• Assisting customers through different online tasks like sending emails or directing to verification websites to help expedite their approval process.
• Reading application/account notes to help customers finish their approval process after other agents have worked with them.

Qualifications:

• High school diploma or equivalent
• 1 year’s call center experience inbound/outbound or customer service experience
• Prior experience in sales or upselling is preferred
• Ability to follow scripted requirements for verifying information and rebuttals, evaluating information, and explaining payback options

BENEFITS

• Competitive hourly wage

• Generous performance-based bonuses paid per every qualifying pay period (2 weeks)

• Room for advancement, expansion in progress, we ONLY promote from within!

• Employee rewards program

• Company-sponsored medical/dental/vision/life insurance/AD&D

• Company match on 401k

• Education reimbursement

• Excellent work-life balance

• Flexible shifts offered (4 shifts available)

• Generous PTO accrues weekly (after the first 90 days)

• Challenging but attainable sales targets

• Frequently served free snacks like donuts, fresh fruit trays, and pizza for the entire office!

• FREE COFFEE

• Easy parking

OUR COMPANY MISSION

Soaren Management is a forward-thinking fintech company committed to innovating in financial technology with a range of efficient, secure services. Our mission is to merge time-tested business practices with cutting-edge technologies, ensuring broad consumer access to financial products. We prioritize honesty, integrity, compliance, and data security in our operations. Central to our ethos is fostering a culture of curiosity, innovation, and professional growth, driving both our team and clients toward continual advancement.

VISION STATEMENT

Soaren Management works toward a future where all consumers have broad and immediate access to a range of reliable, efficient, and secure financial products and services, expedited by constantly evolving technologies.

COMMITMENT TO OUR TALENT

Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. As such, it's in our best interest to provide all the support they need to succeed and thrive. For that reason, Soaren Management is expanding its search for fresh talent and developing our current talent. Our commitment to our team ensures value and service to our ever-growing customer base through hiring and growing our people-centric, diverse, and forward-thinking talent. We live in our values of Innovation, Superior Customer Care, Compliance, Community, Balance, and working by the Golden Rule.

EEO POLICY

Soaren Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Tags

Similar Jobs