Product Management Director - Credit Card Job at USAA, San Antonio, TX

  • USAA
  • San Antonio, TX

Job Description

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Product Management Director, you will formulate product/sales strategy recommendations based on analysis of profitability, competitiveness, and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less sophisticated, new products with channel partners.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel. The Opportunity
  • Demonstrates internal and external data and member information to support formulation of product strategy and improve competitive intelligence.
  • Develops product dashboards and metrics recommendations in support of analyzing and evaluating strategic performance.
  • Partners with Marketing to define go-to-market and value proposition strategy of the product/feature.
  • Develops recommendations to launch new products and the evaluation and decision to buy/build or ally.
  • Acts as product SME on features and services and collaborates with business partners to provide recommendations.
  • Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product improvements.
  • Leads efforts to expand or change existing product features.
  • Contributes to decisions regarding product pricing and profitability.
  • Identifies and evaluates potential providers for alliance relationships.
  • Provides support regarding all aspects of Product Life Cycle.
  • Approves and provides support in developing, editing, and distributing product communications.
  • Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are crafted, implemented, and managed in compliance with all applicable laws and regulations.
  • Contributes to the overall strategy of the business and collaborates with alliance to develop product strategy.
  • Interprets performance results to advise product or sales forecast and planning.
  • Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8 years of related industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.
  • 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
  • 2 years of Data Visualization experience (i.e. Tableau).
  • Knowledge of relevant laws and regulations (i.e. FDIC, CFPB, OCC).
  • Expert experience in crafting product briefings and presenting to executive leadership.
  • Experienced in market research to build product roadmap, make product decisions, and iterate rapidly.
  • Knowledge of applicable product related regulations, and risk and compliance requirements.
  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP.

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner
  • 5 years of experience managing consumer loan products
  • 3 years of experience in P&L management and/or finance
  • Solid understanding of credit risk strategy
  • Solid understanding of the discipline of product management and the activities required for success
  • Prior success in championing sophisticated business cases and initiatives
  • Proven ability to articulate a vision and influence at an executive level

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $248,810.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Tags

Holiday work, Full time, Remote job, Relocation package, Flexible hours,

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